In addition to welcoming 100 new clients to the firm, the focus over the past year at Create and Prosper has been on efficiency and costs.

One example is the completion of a defined benefit (DB) pension transfer advice assessment tool review. This looked at previous examples of DB pension transfer advice given by the firm, helping to mitigate risk. Through working with professional indemnity (PI) insurers, the firm’s PI renewal premium has been reduced by £20,000.

Create and Prosper also liaised with Wells Gibson, NMA’s 2021 regional award-winner for Scotland & Northern Ireland, to see how services could be improved. This resulted in the appointment of an external paraplanning team to assist Create and Propser’s in-house experts. The external support provides additional resources and acts as an independent review source for the advice process.

The firm, headed by managing director Chris Hodgson, has also started to change its investment processes: ESG funds now account for 75% of recommended funds and 68% of assets under advice.

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